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CHECKFREEPAY AGENTS SPEAK OUT
Read what our agents have to say about CheckFreePay walk-in bill payment products and services.
Agent Satisfaction Survey
Each year, CheckFreePay conducts a survey of its agents to determine overall satisfaction levels of the CheckFreePay business. Working through MRSI, a third party research firm, a combination of independent and chain agents were contacted via telephone for their comments during October and November 2007.
Overall Results:
- Year over year, CheckFreePay has seen an increase in its overall client satisfaction score.
- Over 90% of both chain and independent agents said they probably or definitely would recommend CheckFreePay.
- Agents are extremely satisfied with the support they received from the Help Desk and Field Team – from resolving both the agent and customer issues timely and accurately, to effectively communicating the resolution.
Testimonials
“My association with CheckFreePay gave me the opportunity to grow my business. Walk-in traffic has tripled in just a few months. CheckFreePay allows me to provide a service to my community. Plus, they give me extra income without any investment. What more can I ask for?”
– Cesar Romero, Owner/President La Bodeguita Hispania
“In reviewing the CheckFreePay system for the last few months, it has been great for us. We have received positive comments from customers on paying more than one bill at the same location. We have the CheckFreePay services in all nine of our locations and CheckFreePay has made it so easy.”
– Ray Perguson, VP of Operations, Currency Exchange
“The CheckFreePay Walk-In Bill Payment service is one of the bright spots for our company and our customers. Payments are processed FAST and their customer service is first rate!”
– Joseph Doyle, President, Check Cashing USA
“Non-contracted bill payment has provided my check cashing center with the most complete list of payments to meet the needs of my customers. CheckFreePay has made a difference.”
– Rudy Frederico, Regional Manager, United Check Cashing #92
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